Refund policy

Refund & Return Policy

Last updated: [July 17th 2026]

We want you to be happy with your purchase. If something isn’t right, here’s how we handle returns and refunds.

Return Window

You may request a return or exchange within 30 days of receiving your order. After 30 days, we unfortunately can’t offer a refund or exchange.

Eligibility

To be eligible for a return:

• The item must be unused and in the same condition you received it

• The item must be in its original packaging

• You must have proof of purchase (order confirmation or receipt)

Non-Returnable Items

Certain items cannot be returned, including:

• Items marked as final sale

• Personal care or hygiene items (if applicable)

• Gift cards

How to Start a Return

Email us at “support@novoraexpress.com” with your order number and reason for the return. We’ll respond with instructions, including the return address if applicable.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the issue. We’ll offer a replacement or full refund at no additional cost to you.

Return Shipping Costs

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. Because many of our products ship internationally, we recommend contacting us first — in many cases, a partial refund or replacement without a physical return may be the faster option.

Late or Missing Refunds

If you haven’t received a refund after the timeframe above, first check with your bank or card provider, as processing times vary. If you still have concerns, contact us at “support@novoraexpress.com”.

Questions?

Reach out to us at “support@novoraexpress.com” or via our Contact page.