Shipping policy
Shipping Policy
Last updated: [July 17th 2026]
Thank you for shopping with Novora. Please read our shipping policy carefully before placing an order.
Processing Time
Orders are processed within 1–3 business days of purchase. You will receive a confirmation email once your order has shipped, along with tracking information where available.
Shipping Time
Because our products are sourced from international suppliers, delivery times may vary:
• Standard Shipping: 7–20 business days, depending on destination
• Express Shipping (if offered): 5–10 business days
Delivery estimates are not guaranteed and may be affected by customs processing, local carrier delays, or high demand periods (e.g., holidays).
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after the order is dispatched.
Customs, Duties & Taxes
Novora is not responsible for any customs fees, import duties, or taxes charged by your country. These charges are the responsibility of the customer and are collected at the time of delivery or by your local customs office.
Lost or Delayed Packages
If your order hasn’t arrived within the estimated delivery window, please contact us at “support@novoraexpress.com” with your order number, and we’ll help track it down.
Incorrect Address
Please double-check your shipping address at checkout. Novora is not responsible for orders shipped to an incorrectly provided address, though we’ll do our best to assist if you contact us before the order ships.
Questions?
Reach out to us at “support@novoraexpress.com”.